Frequently Asked Questions

Order

How do i order?
  • Browse our shop for available items. We are constantly working to build our product catalog and widen our product range.
  • Click on the product you want to purchase, enter your desired quantity, and click “Add to Cart”.
  • Once you’re ready to complete your order, click on the cart icon on the upper right of the page.
  • Click “Checkout”
Can I change, cancel or modify my order?

If your order hasn’t been shipped out, please send us an e-mail at [email protected] for modifications.

Is there a minimum order?

We do not have any minimum order requirements.

Product availability, pre-orders & backorders

We try our best to keep real time inventory of products on our website. However, in an event that an item has become unavailable, we would inform you of next schedule of shipment, a possible replacement, or offer a refund.

Some items are also marked as pre-order or are on backorder. Expected arrival dates will be listed on the product page. You can also check with us for actual delivery schedule.

Delivery

Where do you deliver?

We currently deliver all over Metro Manila.

Do you have provincial delivery?

For deliveries to nearby provinces (Cavite, Laguna, Bulacan, etc.), we offer delivery with a minimal fee (usually 250-300). Please get in touch with us so we can assist you.

For other areas in Luzon, we can arrange for courier for non-perishable and non-frozen items.

For deliveries to Visayas & Mindanao, we can arrange for airfreight (for chilled & frozen items), or courier dry goods. Please send a message to 0917-532-8302 for more information.

How do you deliver?

We use a mix of our in-house rider and third party couriers.

When will I expect my orders?

Most of the time, we try to have items delivered on the same day or the next day.

Most bakery items will require orders to be placed at least one day ahead. Items marked as pre-order or backordered will have the expected delivery dates stated on the product page.

Should there be delays in delivery due to the current situation, we will definitely reach out and inform you.

How much is the delivery fee?

We offer FREE DELIVERY for orders above P2,500. Otherwise, we charge a flat rate of P200 per order within Metro Manila.

Can I pick-up my order?

Yes, our pick-up point is at 86 Sct Gandia, QC.

Payment

What are your payment methods?

We currently accept payments through Credit or Debit Cards, Bank Transfer (BDO/BPI), GCash/PayMaya, and Cash on Delivery (COD).

Where do I send proof of payment for bank and online transers?

Please send a copy of the deposit slip to [email protected]

Other

Do you accept bulk or wholesale orders?

Kindly send us an e-mail at [email protected] for more inquiries.

Can I list my product on your website?

Sure, please send us an e-mail at [email protected] and let’s find ways to collaborate! We’re constantly finding ways to expand our product selection.